WarriorWeb - FAQs
All enrolled students will automatically be assigned a username and password.
How do I log in?
Why can't l
log in?
How
do I protect my student information?
What is my user ID?
What is my
password?
How do I change my
password?
I forgot my
password, how do I get a new one?
How secure is my student information?
How do I print forms
using my browser?
How do I use "Search for classes"?
I keep getting an error "This session has expired"
Why isn't WarriorWeb available 24 hours a day?
Still
having trouble with WarriorWeb?
(Web browser requirements, Safari & Internet Explorer
settings, etc.)
How
do I log in?
User
ID:
This is the initials
of your first and middle name, and your entire last name. For example, John David Smith, would be - jdsmith.
It is recommended that you use the "What's my user ID?" link in WarriorWeb
to retrieve your user ID.
Password: This number is your date of birth
(for students), entered without dashes or spaces. For example, 01/01/1981 would be entered 010181.
Faculty passwords are the last 6 digits of the Social Security Number. Press Tab and Enter to log in or use your mouse to click on the Log
In button.
Why
can't I log in?
You may need to have your password reset. Call (208) 792-2231 or go to the Helpdesk, located in Sam Glenn B28 with your student ID to get a new password.
When you click on any button in these online services, CLICK ONLY ONE TIME. Double-clicking on buttons may cause your session to timeout.
Email us at helpdesk@lcsc.edu
How
do I protect my student information?
1. Never share your
password or student ID with anyone.
2. When you are finished, log off the system and close the browser window.
3. Change your password.
What is my user ID?
This is the initials
of your first and middle name, and your entire last name. For example, John David Smith, would be - jdsmith.
It is recommended that you use the "What's my user ID?" link in WarriorWeb
to retrieve your user ID.
What is my
password?
This number is your date of birth
(for faculty - last 6 digits of SSN), entered without dashes or spaces. For example, 01/01/1981 would be entered 010181.
If you cannot log in, you may need to have your password reset. Call (208) 792-2231 or go to the Helpdesk, located in Sam Glenn B28 with your student ID to get a new password.
How do I change my password?
Log in with your user
ID and current password. Click on Change password. Make sure you use a six-digit alpha-numeric sequence that you won't forget. Keep record of it in a secure location.
Because the password change will take effect immediately, you will not
receive confirmation of the new password.
I forgot my password, how do I get a new one?
If you are a student:
1 . Log on to WarriorWeb and select the ‘What's my password?' link.
2. Select ‘Reset my password'.
3. Enter your last name and either your Social Security Number or LCSC ID number.
4. A new temporary password will be e-mailed to your LCMail account.
Note: You must have already logged in to your LCWarriorMail account to
activate it or else it will not accept this e-mail message.
LCWarriorMail accounts become dormant after 180 days of non-usage.
5. Call the IT Helpdesk at (208) 792-2231 should you have any problems.
Other users:
1.
Go to the Helpdesk, located in Sam Glenn B28 with your student ID to get a new password.
2. Call (208) 792-2231 to get a new password.
How do I use "Search for classes"?
1. Using the initial drop-down box, select the appropriate term (2007SP = Spring, 2007SU
= Summer, 2007FA = Fall).
2. To view one course at a time, enter the course information (subject, course number, section number) in the appropriate boxes at the top of the screen and click ‘submit.’ Only the specific course you selected will be listed.
3. To view several courses at once, use the blue highlighted ‘subject’ boxes and select up to three course subjects. You can also enter course levels to limit the number of courses that will be returned in your search (you must provide levels for either all subjects or none). Using this method will allow you to view all of the relevant course offerings for the subjects you’ve chosen.
4. If you do not know the specific course information, use the various search capabilities to find the course(s) you want. You can search for classes by instructor, days, times, subjects, etc.
5. Once you’ve set some search parameters and clicked ‘submit,’ the courses meeting your criteria will be listed alphabetically. Be sure to click ‘submit’ only once.
How secure is my student information?
Information is encrypted before it is transmitted over the Internet. You must provide a unique user name and password before any personal information is accessed. Data is encrypted before it is passed between the web server and the application server.
How do I print forms using my browser?
-
For PC Users -
You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK in the displayed Print dialog box.
It is recommended that you use Print Preview to check the form as some will
look better in one orientation that the other. The document will be printed on the printer indicated in the text field Name in the Print dialog box. You can change the destination printer by selecting another printer in the Name drop-down list box and then click OK. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to cause the form to print. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.
For Macintosh Users - You can print a form by clicking the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. Alternately, you can click File, and then click Print in the pop-up dialog box. The document will be printed on the printer indicated at the top of the pop-up dialog box. You can change the destination printer by clicking on the Apple icon in the upper left-hand corner of the window and then clicking Chooser in the drop-down menu. The Chooser dialog box will display a graphic of all the printers set up for your Macintosh. Select the new printer by clicking on the appropriate icon and then close the dialog box by clicking the upper left corner of the box. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File and then Page Setup in the drop-down menu. Click the Orientation icon to change the printer setting from Portrait to Landscape mode. The accompanying graphic will illustrate that you made the change. Click OK to enable the setting and print the form using the instructions presented previously.
I keep getting an error "This session has expired"
This error could be occurring for several reasons:
1) Your session was left inactive for too long. Try closing the browser window and starting over again.
2) You are using an older version of America Online. There is an issue with the AOL proxy server and the AOL web browser that may cause problems viewing this site. Use Internet Explorer or Netscape Navigator for the best results.
3) Excessive system load. There may be times when the system is overwhelmed with requests from students. Please contact us if you are experiencing a problem. Email us at helpdesk@lcsc.edu
Why isn't WarriorWeb available 24 hours a day?
Maintenance on the Student Information System occurs nightly, access to the system is shut down during this time. WarriorWeb is
unavailable M-F, 2am-3am and the second Friday of each month, 5am-7:30am
PST. For other scheduled outages see the News and Announcements
section of the WarriorWeb home page.
Still having trouble with WarriorWeb?
1. In Internet Explorer, Tools menu, select ‘internet options’
a. Under the general tab, click ‘settings’ and make sure the ‘check for newer versions of stored pages:’ is set to ‘every visit to the page’
b. Under the general tab, click ‘delete files’ to delete temporary internet files
c. Under the privacy and security tabs, make sure the settings are ‘medium’. Custom is okay also, as long as you aren’t too restrictive.
d. Warriorweb/WebCT use cookies so you may want to ‘delete cookies’ under the general tab. This will erase all the stored information used for logging into any website. For example, if you do online banking a lot and when you start typing, it auto-populates the username and/or password for you, this will be lost.
2. Double click on the clock in the bottom right hand corner of the screen to pull up time and date properties. Click the time zone tab and make sure that you have the correct time zone checked. Also make sure the box is check at the bottom to automatically adjust for daylight saving time changes.
3. Make sure you are running Internet explorer 6.0.28 or higher (this can be checked by going to the ‘help’ menu and selecting ‘about internet explorer’. The version is listed first. It should say something like 6.0.2800.1106…xpsp… etc… and then a few lines down it has ‘update versions’ which should include SP1 (for service pack 1) and some others that start with the letter ‘Q’. *Warriorweb doesn’t work well with Netscape.
4. Go out to windows update website and make sure you are current with all the updates. This can be checked by going to the ‘Tools’ menu and selecting ‘windows update’
Web browser requirements
WebAdvisor works best in
Internet Explorer (IE) version 6.0.28 or higher. If people use another browser,
like Netscape or AOL, they might get various errors while trying to access
WebAdvisor. Try using IE before reporting any problems.
Check the IE version
·
Select the Help window
·
Select ‘About Internet Explorer’
·
Version should be 6.0.28 or higher
·
Listed service packs should include SP1 and
other beginning with the letter Q
Preferred Internet Explorer
settings for optimal access to WebAdvisor
Check the machine’s date/time
and time zone
·
Click ‘My Computer’
·
Click ‘Control Panel’
·
Click ‘Date/time’ and make sure date and
time are correct
·
Click ‘Time Zone’ and make sure the time
zone is Pacific Time
·
Click ‘OK’
Check the ‘Temporary Internet
Files’
·
Select the Tools window
·
Click ‘Internet Options’
·
Click ‘Delete Files’
·
Click ‘OK‘
Check the ‘Privacy’ tab
·
Select the Tools window
·
Click ‘Internet Options’
·
Click ‘Privacy’
·
Move the ‘Privacy’ slider to ‘Medium High’
·
Click ‘OK’
Clear cookies
·
Select the Tools window
·
Click ‘Internet Options’
·
Click ‘Delete Cookies’
Check web cookie options
·
Select the Tools window
·
Click ‘Internet Options’
·
Click ‘Privacy’
·
Click ‘Advanced’
·
Make sure that the following boxes have
check marks:
1.
Override automatic cookie handling
2.
Always allow cookie sessions (Note: this
box cannot be checked until the override box is checked)
3.
‘Accept’ for both ‘1st party
cookies’ and ‘3rd party cookies’
Check cache
-
Select the Tools window
-
Click ‘Internet Options’
-
Click ‘General’
-
Click ‘Settings’
-
Make sure that ‘Check for newer versions of
stored pages’ has a check mark
Check security updates: must
have latest updates
·
Select the Tools window
·
Select ‘Windows Update’
Preferred Safari settings
for optimal access to WebAdvisor
In the Safari tab go to
Preferences > Security and select the following settings:
·
Enable Javascript
·
Accept cookies always or only from
sites you navigate to
Error message states
“Javascript is currently disabled. Javascript is required for WebAdvisor
functionality and must be enabled before proceeding."
There are several reasons why this could be happening. Specific with WebAdvisor
3.0.3, there are Javascript updates that do additional checks to test whether
Javascript is enabled or not. If security settings or other tools get in the way
of being able to process the Javascript then the message will be presented.
Things to check:
· Security
settings are too strict. Check the user's browser security settings, including
all advanced options that could prevent Javascript from loading.
· Toolbars
and pop-up Blockers. The popular browsers have many 3rd party toolbar options
available to them. Many of these implement a pop-up blocker in additional to any
native pop-up blocking the browser may do. Sometimes it's easy to miss certain
messages that might be presented to the user that indicates a pop-up was
blocked.
Error message references ‘broken pipe’
Follow these steps to resolve
·
Reboot
·
Close all other applications except the
internet browser (and/or check the machine’s available memory)
·
Try again later (in case the network is
really busy)
Error message references ‘DMI request type MNRQ’
Problem has been documented by Datatel on Internet Explorer (IE) 6.0.28
Not a problem with Netscape, Firefox or IE 6.0.29
Either of these steps can resolve the issue
·
Change IE privacy setting to no higher than
‘Medium High’
·
Disable IE privacy setting ‘Block all
cookies’
·
Re-install IE and reboot machine
Any other problem that is
not listed here
·
In Internet Explorer, go to Tools > Internet
Options > Advanced > Restore Defaults
·
If problems in Internet Explorer, try
Netscape (it’s free from
http://browser.netscape.com)
IE7 is available on Microsoft’s web site, and
will soon be a part of Microsoft’s automatic downloads
However, WarriorWeb has a problem displaying the
correct font under certain circumstances. At this time IE7 is not recommended
for use with WarriorWeb. This FAQ will be updated if or when this recommendation
changes.
To protect your privacy please EXIT or QUIT all of your web browser sessions and windows when you finish using WarriorWeb.
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