WarriorWeb - FAQs

All enrolled students will automatically be assigned a username and password.

        How do I log in?
        Why can't l log in?
        How do I protect my student information?
        What is my user ID?
        What is my password?
        How do I change my password?
        I forgot my password, how do I get a new one?
        How secure is my student information?
        How do I print forms using my browser?
        How do I use "Search for classes"?
        I keep getting an error "This session has expired"
        Still having trouble with WarriorWeb?
        (Web browser requirements, Safari & Internet Explorer settings, etc.)

How do I log in?

User ID: Please use the "What's my user ID?" link in WarriorWeb to retrieve your user ID.

Password: The initial password for WarriorWeb will be your date of birth, entered without dashes or spaces. For example, 01/01/1981 would be entered 01011981.

Why can't I log in?

    You may need to have your password reset.  Please use the "What's my password" link in WarriorWeb to email your password to your LCMail.  You can also call (208) 792-2231 or go to the Helpdesk, located in Sam Glenn 112 with your student ID to get a new password.

    When you click on any button in these online services, CLICK ONLY ONE TIME.  Double-clicking on buttons may cause your session to timeout.

    Email us at helpdesk@lcsc.edu

How do I protect my student information?

    1.  Never share your password or student ID with anyone.
    2.  When you are finished, log off the system and close the browser window.

    3.  Change your password.

What is my user ID?

Please use the "What's my user ID?" link in WarriorWeb to retrieve your user ID.

What is my password?

This number is your date of birth, entered without dashes or spaces and with a four-digit year. For example, 01/01/1981 would be entered 01011981. 

You may need to have your password reset.  Please use the "What's my password" link in WarriorWeb to email your password to your LCMail.  You can also call (208) 792-2231 or go to the Helpdesk, located in Sam Glenn 112 with your student ID to get a new password.

How do I change my password?

Log in with your user ID and current password.  Click on Change password.  Make sure you use a six to nine-digit alpha-numeric sequence that you won't forget.  Keep record of it in a secure location.  Because the password change will take effect immediately, you will not receive confirmation of the new password.

I forgot my password, how do I get a new one?

If you are a student or a faculty member:
1. Log on to WarriorWeb and select the ‘What's my password?' link at the bottom of the window.

2. Select ‘Reset my password'.

3. Enter your last name and either your Social Security Number or LCSC ID number.

4. A new temporary password will be e-mailed to your LCMail account.  

5. Call the IT Helpdesk at (208) 792-2231 should you have any problems.

If you do not yet have an LCMail account:
1.  Go to the Helpdesk, located in Sam Glenn 112 with your campus ID card to get a new password.

-or-

2.  Call the Helpdesk at (208) 792-2231 to get a new password.  To have your password reset over the phone you must already know your social security number and be prepared to provide your LCSC ID number.

How do I use "Search for classes"?

1. Using the initial drop-down box, select the appropriate term (2007SP = Spring, 2007SU = Summer, 2007FA = Fall).

2. To view one course at a time, enter the course information (subject, course number, section number) in the appropriate boxes at the top of the screen and click ‘submit.’ Only the specific course you selected will be listed.

3. To view several courses at once, use the blue highlighted ‘subject’ boxes and select up to three course subjects. You can also enter course levels to limit the number of courses that will be returned in your search (you must provide levels for either all subjects or none). Using this method will allow you to view all of the relevant course offerings for the subjects you’ve chosen.

4. If you do not know the specific course information, use the various search capabilities to find the course(s) you want. You can search for classes by instructor, days, times, subjects, etc.

5. Once you’ve set some search parameters and clicked ‘submit,’ the courses meeting your criteria will be listed alphabetically. Be sure to click ‘submit’ only once.

How secure is my student information?

Information is encrypted before it is transmitted over the Internet.  You must provide a unique user name and password before any personal information is accessed.  Data is encrypted before it is passed between the web server and the application server. 


How do I print forms using my browser?

For PC Users - You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK in the displayed Print dialog box. It is recommended that you use Print Preview to check the form as some will look better in one orientation that the other.  The document will be printed on the printer indicated in the text field Name in the Print dialog box. You can change the destination printer by selecting another printer in the Name drop-down list box and then click OK. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to cause the form to print. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.

For Macintosh Users - You can print a form by clicking the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. Alternately, you can click File, and then click Print in the pop-up dialog box. The document will be printed on the printer indicated at the top of the pop-up dialog box. You can change the destination printer by clicking on the Apple icon in the upper left-hand corner of the window and then clicking Chooser in the drop-down menu. The Chooser dialog box will display a graphic of all the printers set up for your Macintosh. Select the new printer by clicking on the appropriate icon and then close the dialog box by clicking the upper left corner of the box. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File and then Page Setup in the drop-down menu. Click the Orientation icon to change the printer setting from Portrait to Landscape mode. The accompanying graphic will illustrate that you made the change. Click OK to enable the setting and print the form using the instructions presented previously.

I keep getting an error "This session has expired"

This error could be occurring for several reasons:

1) Your session was left inactive for too long.  Try closing the browser window and starting over again. 
2) You are using an older version of America Online.  There is an issue with the AOL proxy server and the AOL web browser that may cause problems viewing this site.  Use Internet Explorer or Netscape Navigator for the best results. 
3) Excessive system load.  There may be times when the system is overwhelmed with requests from students.  Please contact us if you are experiencing a problem. Email us at helpdesk@lcsc.edu

 

Still having trouble with WarriorWeb?

1. In Internet Explorer, Tools menu, select ‘internet options’

a. Under the general tab, click ‘settings’ and make sure the ‘check for newer versions of stored pages:’ is set to ‘every visit to the page’

b. Under the general tab, click ‘delete files’ to delete temporary internet files

c. Under the privacy and security tabs, make sure the settings are ‘medium’. Custom is okay also, as long as you aren’t too restrictive.

d. Warriorweb/WebCT use cookies so you may want to ‘delete cookies’ under the general tab. This will erase all the stored information used for logging into any website. For example, if you do online banking a lot and when you start typing, it auto-populates the username and/or password for you, this will be lost.

2. Double click on the clock in the bottom right hand corner of the screen to pull up time and date properties. Click the time zone tab and make sure that you have the correct time zone checked. Also make sure the box is check at the bottom to automatically adjust for daylight saving time changes.

3. Make sure you are running Internet explorer 6.0.28 or higher (this can be checked by going to the ‘help’ menu and selecting ‘about internet explorer’. The version is listed first. It should say something like 6.0.2800.1106…xpsp… etc… and then a few lines down it has ‘update versions’ which should include SP1 (for service pack 1) and some others that start with the letter ‘Q’. *Warriorweb doesn’t work well with Netscape.

4. Go out to windows update website and make sure you are current with all the updates. This can be checked by going to the ‘Tools’ menu and selecting ‘windows update’

Web browser requirements

WebAdvisor works best in Internet Explorer (IE) version 6.0.28 or higher.  If people use another browser, like Netscape or AOL, they might get various errors while trying to access WebAdvisor.  Try using IE before reporting any problems. 

Check the IE version

         Select the Help window

         Select ‘About Internet Explorer’

         Version should be 6.0.28 or higher

         Listed service packs should include SP1 and other beginning with the letter Q

Preferred Internet Explorer settings for optimal access to WebAdvisor

Check the machine’s date/time and time zone

         Click ‘My Computer’

         Click ‘Control Panel’

         Click ‘Date/time’ and make sure date and time are correct

         Click ‘Time Zone’ and make sure the time zone is Pacific Time

         Click ‘OK’

Check the ‘Temporary Internet Files’

         Select the Tools window

         Click ‘Internet Options’

         Click ‘Delete Files’

         Click ‘OK‘

Check the ‘Privacy’ tab

         Select the Tools window

         Click ‘Internet Options’

         Click ‘Privacy’

         Move the ‘Privacy’ slider to ‘Medium High’

         Click ‘OK’

Clear cookies

         Select the Tools window

         Click ‘Internet Options’

         Click ‘Delete Cookies’

Check web cookie options

         Select the Tools window

         Click ‘Internet Options’

         Click ‘Privacy’

         Click ‘Advanced’

         Make sure that the following boxes have check marks:

1.       Override automatic cookie handling

2.       Always allow cookie sessions (Note:  this box cannot be checked until the override box is checked)

3.       ‘Accept’ for both ‘1st party cookies’ and ‘3rd party cookies’

  • Click ‘OK’

Check cache

  • Select the Tools window
  • Click ‘Internet Options’
  • Click ‘General’
  • Click ‘Settings’
  • Make sure that ‘Check for newer versions of stored pages’ has a check mark

Check security updates:  must have latest updates

         Select the Tools window

         Select ‘Windows Update’

Preferred Safari settings for optimal access to WebAdvisor

In the Safari tab go to Preferences > Security and select the following settings:

         Enable Javascript

         Accept cookies always or only from sites you navigate to

Error message states “Javascript is currently disabled. Javascript is required for WebAdvisor functionality and must be enabled before proceeding." There are several reasons why this could be happening. Specific with WebAdvisor 3.0.3, there are Javascript updates that do additional checks to test whether Javascript is enabled or not. If security settings or other tools get in the way of being able to process the Javascript then the message will be presented.

Things to check:

     Security settings are too strict.  Check the user's browser security settings, including all advanced options that could prevent Javascript from loading.

     Toolbars and pop-up Blockers.  The popular browsers have many 3rd party toolbar options available to them. Many of these implement a pop-up blocker in additional to any native pop-up blocking the browser may do. Sometimes it's easy to miss certain messages that might be presented to the user that indicates a pop-up was blocked.

Error message references ‘broken pipe’

Follow these steps to resolve

         Reboot

         Close all other applications except the internet browser (and/or check the machine’s available memory)

         Try again later (in case the network is really busy)

Error message references ‘DMI request type MNRQ’

Problem has been documented by Ellucian on Internet Explorer (IE) 6.0.28

Not a problem with Netscape, Firefox or IE 6.0.29

Either of these steps can resolve the issue

         Change IE privacy setting to no higher than ‘Medium High’

         Disable IE privacy setting ‘Block all cookies’

         Re-install IE and reboot machine

Any other problem that is not listed here

         In Internet Explorer, go to Tools > Internet Options > Advanced > Restore Defaults

         If problems in Internet Explorer, try Netscape (it’s free from http://browser.netscape.com)

IE7 is available on Microsoft’s web site, and will soon be a part of Microsoft’s automatic downloads

However, WarriorWeb has a problem displaying the correct font under certain circumstances. At this time IE7 is not recommended for use with WarriorWeb. This FAQ will be updated if or when this recommendation changes.

To protect your privacy please EXIT or QUIT all of your web browser sessions and windows when you finish using WarriorWeb.

Lewis-Clark State College
2011 Lewis-Clark State College | Disclaimer | webmaster@lcsc.edu
500 8th Avenue • Lewiston, ID 83501 | (208) 792-5272 • (800) 933-5272
LCSC is accredited by the Northwest Commission on Colleges & Universities 8060 165th Avenue NE, Suite 100 Redmond, WA 98052-3981